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You can tell a lot about a home improvement contractor by what others are saying about them. We’ve gathered multiple resources to help you get a feel for what you can expect when doing business with Z Remodeling & Home Improvements.
Testimonials are good—but online reviews are even better. Especially when they are gathered by a third party company that has no stake in the content of the reviews.
We utilize the services of Guild Quality; they are the nation’s premier customer satisfaction survey company for the home improvement industry. They follow a strict protocol of gathering customer information, contacting them via phone and email after the job is complete.
The feedback they get is real and represents the way our customers actually feel about us. As you will see, the overwhelming majority of our customers are thrilled with their experience would gladly recommend us to others. Please read our reviews with as much detail and scrutiny as your time allows—this is an excellent resource.
In fact, we have earned the rare distinction of Guild Quality Guildmaster, which is given only to companies with a recommendation rate of 90% or higher. To put that into perspective, the average company on Guild Quality receives only a 70% recommendation rate.
Please read our Guild Quality report with as much detail and scrutiny as your time allows—this is an excellent resource.
I will say of all the contractors I’ve used over my life time, Z Remodeling is the ONLY contractor that shows up on time or calls in advance to let me know what’s going on. This also goes for friends of mine that I’ve used who are contractors as well. I guess that’s one of the reasons why Z Remodeling is sought out in hard and good times. And yes you can quote me in any publication, web site, TV, or radio ad you might do today or in the future.
The remodel changed our kitchen from a 110 sq.ft., 32 year old, cramped area into an open, modern, eating/gathering area. The new cabinetry, granite counter tops and island, made this place pop. The results were invigorating for this house.
During the course of the remodel, Jack offered professional advice on several different points. Part of the flooring needed replacement to support the new hardwoods. A hearth was not supported as it should have been. Mold was found in a wall after exposing it. Things do come up that neither remodeler nor owner can foresee. Jack advised me, then allowed me to make the calls I saw best for my house and budget.
Jack, Justin and their crew were very professional and quality oriented. When the project was completed I felt that all items of the remodel were done to my expectations or beyond. My wife and I are very happy with Z Remodeling and expect you will be too.
Mark & Margie H
Remodels are always an inconvenience and stressful. Jack and his crew applied great attention to detail and brought up things we didn’t think of which improved the outcome. Jack refused to take any shortcuts. They were very sensitive to the customers need for cleanliness and order. They cleaned up every day. The project took 3 months to complete and there were few delays. In the background, Justin handled the bids in a very thorough and accurate manner keeping the project on track to the satisfaction of the customer.
Overall our experience was good and we would highly recommend Z Remodeling to anyone considering a remodeling project.
David & Kim W
Z Remodeling performed a major renovation of a house that we purchased which is approximately 20 yrs old. This included 4 bathrooms and a kitchen. They replaced all of the carpeting in the bedrooms and replaced some rooms which were previously carpeted with hardwood flooring. In addition we had all of the interior walls smooth coated and painted as well as the windows and trim. Z Remodeling also designed and built a custom surround over an existing brick fireplace and added built-ins.
We had a wonderful experience working with Z Remodeling and couldn’t be happier with the outcome and would highly recommend them!
We purchased our house in Louisville while still living on the East Coast and hired Jack and his team at Z Remodeling to take on this project based on a recommendation from our realtor. It was not an easy project to take on as a great deal of our communications were long distance and we were not here to make a lot of the decisions in person. Jack and his son Justin, were so helpful in working with us and communicating with us on a regular basis as to the status of the project and what decisions needed to be made. The work began at the beginning of June and our plan was to have it completed by mid-August while the house was unoccupied over the summer. Jack and Justin were very diligent in trying to stick with this deadline and constantly communicating with us as to the current status of the various parts of the renovation.
Once the work was completed it was like moving into a brand new house! Jack worked with us to help design our gorgeous kitchen with custom cabinetry, an extended island and all new appliances. In the adjoining family room area we tore up the old carpeting and designed a custom surround with built-ins to cover an existing brick fireplace which was a focal point of the room. We also replaced carpeting with hardwood flooring in the formal living room, study and upstairs hallway. The project also included completely remodeling 4 bathrooms (the master bedroom, two additional full baths and a powder room). The master bath involved moving the existing shower and there were also renovations made in the other two baths, including the addition of linen closets. Probably the most daunting part of the project was our decision to have all of the walls in the house smooth coated and painted (they were previously textured) and new paint on all of the interior windows and trim. Despite the amount of manpower and effort this required Z Remodeling got it done and it turned out beautifully.
We can’t say enough about the level of professionalism Jack and his team exhibited.
Chris & Christine C
We love our new front room and office! It took considerably longer than the original estimate, but it was worth the wait and inconvenience. Z Remodeling addressed every concern and every change as the process went along and they made sure that we were satisfied with the end result. justinwas amazing in his thoroughness and precision and Jack was always available to discuss any issues or concerns. We highly recommend Z Remodeling if you want your house to be top quality and done to your specifications.
Ian & Sylvia D
Wow! Our beautiful kitchen made the newsletter! I cannot start to tell you how much we miss you! We knew you were good, but we didn’t know just how good you were! We purchased another townhouse here in Louisville, and are in the process of finishing the attic for Mike’s office. I cannot tell you what a nightmare it has been….the job was supposed to take 5 days, and after 2 weeks of hell….we had to fire the contractor, and we’ve hired an inspector who is coming in on Monday to tell us how bad the work is and what all needs to be done to fix it. The job is so botched-up that you would not believe the pictures we have on the work done. Louisville is so fortunate to have you!
Mike & Gloria M
We had our old hardwoods torn out and replaced with wide plank, hand scrapped bamboo. We also had the carpet on our stairs removed, and our entire staircase rebuilt with new bamboo treads, alder fluted newel posts and wrought iron balusters and went from an open staircase to a closed one.
Justin had done a tile job for us a few years ago so we already knew he was a very detail oriented, trustworthy, hardworking contractor and great at his craft. Installing new hard wood floors on nearly our entire first level as well as a major stair remodel was going to take just the right team. We knew we were in good hands with Justin. Our house was built in 1990 and the time had come for the old oak floors to be ripped out and replaced with Shing Palace wide plank, hand scrapped bamboo. We were also very tired of the stained carpet on our very dated stairs and longed for an elegant and timeless staircase that would be a beautiful welcome to all who entered our home. A job this large is sure to have its surprises and some bumps along the way. Once the carpet on our stairs was removed, Justin’s crew discovered the stringers needed to be completely rebuilt, something they were not originally anticipating. This added to length of the project, but it was well worth the extra time to have such a great finished product. Whenever a potential problem arouse Justin always made sure it was addressed and fully corrected. His crew even went out of their way to fix a hole my children had accidentally punched in the wall, and we did not even ask them to do it! Above and beyond is what Justin delivers. You could not ask for a better contractor. We were very pleased with the dramatic improvement to our home and very happy when they were finished.
Dave & Shelesha K
Your crew is awesome! One of our pickiest neighbors wanted Jack’s business card today. When another neighbor gave us a compliment this afternoon, I also gave her your names. Jack’s crew pays attention to the details. And the colors that you helped us pick based on my daughter’s preference are came out to be gorgeous. How exciting! Thank you and Jack for your help in this project!
We are so pleased with our pretty new exterior walkway and stairs. You guys did an awesome job. It really adds value to our street appeal and it’s just plain fun to go up and down the stairs – though not too often. Ed did suggest doing the cardio thing up and down but that’s his thing not mine! I’m sure Justin would say he’s had enough cardio exercise for one summer after all the work he did.
Thanks so much for the great job – even giving up a Saturday to make things work right! You guys are awesome.
Patty & Ed B
We LOVE our new kitchen. Still hard to believe that what it used to look like, could now look like this! Thanks so much to both of you for all you’ve done to make it so great. You & your team were punctual, showed up as scheduled, did quality work, cleaned up every day & did a great job. We’re totally happy & satisfied.
Thank you so much for coming to our rescue! You all did an amazing job and we really appreciate your work. Your team was kind, courteous and very skilled… and tidy as, well…amazing! We would highly recommend you to anyone who enjoys doing business with honest people who actually care about their customers
Joe & Paula T
It’s a sheer pleasure having Jack as our contractor. He’s tops! A great manager of the process and a great craftsman. Can’t ask for more. Cathy S
I love working with you two! I’m so thankful to have such incredibly dependable, ethical, and kind people to help my clients! Thank you again for all you do!
Kim D. – Realtor
The integrity of Justin, the owner of Z Remodeling, is what brought us to his company. We knew he would pay attention to detail and make sure the job was done to his personal satisfaction (which would mimic ours as well). Justin did not let us down. His crew members were polite & personable & very skilled at their craft. We were glad when the job was done – It is beautiful!!!!
Lori & Max M
This is actually the second time this year we have used Z Remodeling. The first time we had a sunroom removed and a window installed. More recently we had an old sprinkler system timing station removed and capped, chimney surround and some sheets of siding were replaced, spots in our gutters were sealed and best of all a gorgeous exterior paint job.
After purchasing our home a year ago we quickly and unfortunately realized that we had had a less than adequate home inspection. As soon as the fall rain started our sunroom started leaking, upon further inspection the room that was built by the previous homeowner, had not only put the roof on wrong but the foundation was rotting out and the electrical was a literal fire hazard. The only thing that could be done was tear the whole thing down. That is when we met Jack with Z Remodeling. Jack and his crew removed the sunroom quickly and cleanly and saw to every detail of giving us a safe and secure home. Seeing such quality work we extended the job to replacing a window. This summer when the weather improved we called upon Z Remodeling again to replace some of the siding on our house and paint the exterior. We again were impressed by the attention to detail and quality of workmanship, not to mention the daily communication along the way. We can now sleep soundly at night knowing my house is not only weather tight and safe, but it is also gorgeous!Noelle & John R
Working with Z Remodeling was great. I had some goals in mind but was not sure how to achieve them. They offered good suggestions and steered me away from mistakes; and came up with creative solutions to meet my design goals while keeping costs in check. justin really went the extra mile to be sure our home was usable during the remodel and that the finished project more than met our needs. He kept a close eye on the project and handled the unexpected obstacles that inevitably arise so quickly that it was a pretty stress-free experience for me. The price was reasonable and the work quality excellent.
We are loving our bathroom; we keep telling people that it’s the nicest room in the house now.
We had a pre-fab shower in the master bathroom we wanted to take this out and replace it with a tile shower. Z Remodeling did a great job, everyone with the company was very easy to work with. We made a change in the job. Z Remodeling was great with the change and the additional amount was very reasonable.
Graham & Judy H
We’re loving our updated kitchen. I’m marveling at the additional counter space.
Everyone especially raves about the backsplash! Our overall experiences – OFF THE CHARTS!
Pete & Julie O
I received an e-mail from Cindy Maddux who is the agent for PNC Bank I wanted to share with you. “FYI, Love this guy! Quick to respond, reasonable, and honest.” I passed this on to the rest of the department as well. Thanks so much for making us all look good! We appreciate everything you do for us.
The paint is fantastic. We’re thrilled with the color. I was feeling a little nervous going in that it might be too yellow-y tan but it’s perfect. Howard came home and said he felt like we live in a street of dreams home now (minus the cleaning service and Ethan Allan furniture!)
Thank YOU both, for working so hard for me. You did a great job and I love how ‘shiney’ everything is. It is a pleasure to do business with people like you – professional and just plain nice folk.Sarah F
Thank you for handling this project in such a professional manner. I appreciate being kept in the loop every step of the way and I appreciate your follow through.
Once again, Z Remodeling did an excellent job on our home. This job had a few pitfalls whereas the last two didn’t but EVERYONE at Z Remodeling was right on top of the problems and the product is SUPER! Thanks again to all! We hope to be able to call on you again soon.
Very knowledgeable, professional, able to answer all your questions and concerns. Skilled and extremely friendly and polite. Jack made some great recommendations for the master suite and the closet that made them turn out much better than I expected. I love my closet!
The renovations were great. I couldn’t have been happier with the work and the guys who worked on the renovations. They kept us informed on all aspects of the project and kept everything neat and clean when they were done each day. I was able to come to them with vague ideas and they helped to turn those ideas into some great rooms. Thanks!
Mark & Mickey J
Z Remodeling has done two projects for us and we have loved them both. Several years ago they miraculously turned a horrible junky storage room into a spectacular library. It makes me happy just to walk into this room. We have a carpenter friend in Oldham County who builds things in his own home and he keeps telling us that the quality of the work in this library is really astonishing and he hopes that we appreciate that. We do!. Justin’s workers are wonderful! Not only are they skilled and conscientious, but they go the extra mile to make their clients happy and they are delightful as well. The second project was a kitchen that they transformed from “doesn’t work” to Terrific! We are lucky to have such an establishment here in Louisville.
Peter & Libby H
Merry Christmas and Happy New Year to you and your family. I appreciate the good work you did for us this year.
Just a quick note to let you know that I am delighted with the nice job Scotty did on the stairwell walls. Sometimes a house has the final say and you just have to “go with it”. The trim he put up does the trick.
The windows look great! Jack and Justin did such careful, beautiful work, touching up and repairing as they went. Plus, Justin is able to do all this leaving no mess in his wake other than the necessary furniture moving.
We are very pleased with the new windows. The whole upstairs is now much
quieter, an unexpected nice feature.
We’ve been very happy with the professionalism of Z Remodeling. From the beginning of the process to our current point mid-construction they have been very easy to deal with, and have done an excellent job.
David & Ann W
Replaced a large window and fixed a long-time roof leak quickly, neatly and at a reasonable cost. Top notch workmanship.
Gerry and Marty O
I am extremely satisfied with Z Remodeling. A bathroom remodeling job was carefully detailed and estimated before it was started. Everyone associated with Z treated both me and the remodeling job itself with the utmost care and attention. They said they wanted me “completely satisfied”—they mean it and I am! Z’s work is of the highest quality. The firm is consistent. Z Remodeling has done two different remodeling jobs for me I am enormously pleased with both. I will continue to hire Z Remodeling with confidence. If you are looking for quality work done by thoughtful people, “these are the guys!”